Fraudsters are impersonating telephone service providers

Suffolktradingstandards's Blog

Fraudsters are impersonating telephone service providers and contacting their clients offering a phone upgrade on a low monthly payment contract. The fraudsters will glean all your personal and financial details which will then be used to contact the genuine phone provider and order a new mobile phone handset. The fraudsters will either intercept the delivery before it reaches the victim’s address or order the handset to a different address.

Protect yourself

  • Never provide your personal information to a third party from an unsolicited communication.
  • Obtain the genuine number of the organisation being represented and verify the legitimacy of the communication.
  • If the offer is too good to be true it probably is.
  • If you have provided personal information and you are concerned that your identity may be compromised consider Cifas Protection Registration.

If you have been a victim of fraud report it to Action Fraud on 0300 123 2040 or

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